Custom sizing is one of two options for customers ordering made-to-order dresses. It is an excellent alternative for customers who are in between sizes or who simply want an overall closer fit than a standard size can provide.
With custom sizing, we tailor the dress to the exact bust, waist, hips, height, hollow-to-floor measurements, and the wanted extra length provided.
Because of how our dresses are designed, we're not always able to custom-make a dress to the measurements provided when placing your order. If this happens, don't worry; we will contact you to inform you of the issue and offer some solutions. Please ensure your contact information is accurate before placing your order.
Product Number: SD015 This dress could be custom made, there are no extra cost to do custom size and color.
Custom made: For custom order, we need the following information in the order notes when you check out :
bust______ cm/inch waist______cm/inch hip:_______cm/inch shoulder to shoulder :_______cm/inch (measured from back of shoulder) shoulder to bust :_______cm/inch (measured from middle shoulder to nipple) shoulder to waist :_______cm/inch (measured from middle of shoulder over nipple to natural waist) shoulder to hem with shoes on:_______cm/inch (measured from middle of shoulder over nipple to end of skirt) armhole__________cm/inch (end of arm) only used for one shoulder or off shoulder dress.
Delivery times: Normal orders: 20 to 25 days or earlier (from May to December) Around 25 to 30 days (from January to April). This is peak season and the production time will be lengthy.
1. Contact our Customer Service to initiate the return process within 3 days upon receiving your item(s).
Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.
2. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
3. This return policy does not apply to our business resellers. Please contact us for additional instructions.